About Us

Retail Business Policies:

In general, our business policies for terms of payment, fulfilling orders, returns, and credits for returns are as follows, subject to change without notice.

1. We reserve the right to refuse to sell to someone at our sole discretion.   In 2022, we have found it necessary to add this to our business policies due to what we see as a breakdown in civility in social media and other forms of electronic communications, including instant messages, emails, and social media posts in general.   

We work very hard to present our products professionally and invest a great deal of time, work, and cost in creating our finest custom work.  We simply do not have the bandwidth to deal with excessive drama or unprofessional behavior, and to keep our business sustainable we cannot tolerate business policy noncompliance or conflicts of interest.    

Violation of our business policies, including cancellation of a special order or custom order, problems with timely payment of invoices, hostile communications or social media posts directed toward our company, and conflicts of interest such as brand ambassadors representing competitor products and individuals with ownership interests in competitor saddlery businesses may result in denial of purchasing privileges.  

This is similar to the "Right To Work" philosophy, common standards of professional behavior, and general conflict of interest provisions seen in businesses in the USA in general.  Customers get to choose where they buy products and sellers get to choose whom they will sell to, as permitted by law.  

We offer our products for sale to all individuals in good standing with our company based on our interactions with them, their compliance with our business policies, and where there is no known conflict of interest.

2. Special Orders and Custom Orders: Items Made To Order, including our Bennett's Hunter™ and Jimmy Wiebe Memorial™ items, require full payment to place the order. Once paid, these orders are final and cannot be canceled except by J. B. Wiebe III, LLC. We estimate an approximate delivery date when we send an invoice for payment. Estimated dates are not guaranteed. Special or Custom orders may take longer than expected.  Once the customer agrees to custom order terms and the order payment is accepted by J. B. Wiebe III, LLC, the order cannot be canceled by the customer and payment will not be refunded.

3. Stock item orders: Orders for items we have in stock prior to order that are not discounted, on sale as part of a special promotion, Made To Special Order or are otherwise a Custom Order may be canceled or returned for a store credit provided the item(s) returned are in new saleable condition and are not oiled, stained, conditioned, used, blemished by handling, or damaged in any way. Stock sizes may be exchanged for alternative sizes of same value provided returned parts are in new saleable condition and are not oiled, stained, used, blemished by handling, or damaged in any way. This allows a near custom fit at a stock size price which is lower than our custom made-to-measure or monogrammed personalized pricing. We charge return shipping and handling. We do not charge a restocking fee for accepted returns.

4. Returns, Store Credits, and Refunds: Returned items are subject to our own receipt inspection before we will accept them for a store credit. We do not give refunds except for items that are verified by us to be defective in materials or workmanship. We may, at our sole discretion, opt to repair or replace a defective item or give a refund once we confirm it is defective. Rejected returns will be returned to the customer and return shipping charged to the customer.

5. Items that have been oiled, stained, conditioned, blemished by handling, or otherwise used cannot be returned.

6. We are an internet based business located in northwest Mississippi near Memphis, Tennessee. We collect 7% sales tax for all items delivered to addresses in Mississippi. We do not maintain a “brick and mortar” store for face-to-face retail selling.  We may elect to display and sell our products at horse shows, trade shows, and other public facing events in the USA. Otherwise, all of our business is conducted by internet, cell phone, or USPS mail.

7. Shipping methods: UPS Ground and FedEx Ground are our usual methods of delivery. Our average shipping/handling charge in 2022 for a bridle, reins, and martingale was $35.00 (this may change). Rush shipping charges by UPS, FedEx, and other carriers can be significantly higher. Shipping charges are not credited or refundable to the customer once a product is shipped. The customer is responsible for paying shipping charges to and from J. B. Wiebe III, LLC.

8. Special orders: We can make personalized products with monograms and custom sizing made to measure. We can also make special designs on request. Special orders cannot be canceled once paid.

9. Website and online catalog: https://jbwiebe3.com/shop

10. FaceBook pages: 

     a. www.facebook.com/jbwiebe3

     b. www.facebook.com/FineBridle

     c. www.facebook.com/Jimmys20thCentury

     d. www.facebook.com/Jimmys21stCentury

11. How to place an order and pay: 

An order may be initiated using the SHOP page on this website.  Otherwise, to place an order, contact us via email, IM, or cell/text.  We may  provide measuring instructions and ask for measurements to determine sizes.  When we have sufficient information to price the order, we will request payment and provide an estimated delivery date.  To complete placing the order, send payment by bank check, money order, or credit card.  Paying the order secures a place in our order book.  We do not start work on orders until they are paid. 

We accept bank checks, money orders, and credit cards.  

• We do not accept orders for C.O.D. delivery.
• Orders are dated when paid and usually completed and shipped in the order paid.  
• We do not offer a rush service for a higher price.  
• We do not offer in-store credit accounts or "open accounts" to customers.  Customers wishing to purchase using credit may use their credit cards when placing an order.
• We do not sell wholesale to other saddlery businesses or tack shops.  We only sell retail directly to individuals and equestrian show stables/farms.  To avoid delays when ordering, please do not pay using a Saddlery business or Tack Shop business check.

Bank checks and money orders: 

Make checks and money orders payable to:

J. B. Wiebe III, LLC

429 E. Commerce St., #112

Hernando, MS 38632

Credit card orders: 

Contact us and we will explain how to order using a credit card.

Our business is internet based.  Presently we do not display our products at horse shows and other public-facing events.  In the future we may market and sell our products at horse shows, trade shows, and other equestrian venues in the USA.  We will announce any changes to our schedule here and on Facebook and Instagram.

Stay tuned.  We will be updating this section soon.

Stay tuned to this section for announcements of sales, discounts, and close-out items.

We rarely run Sales or discount our products.  However, with recent acquisitions we have some items suitable for sales and close-out deals.

Stay tuned to this section for announcements of these special savings opportunities.

We will post new press releases in this section.

Stay tuned!

Do you have questions?  We have answers. 

Stay tuned.  More coming here soon.